We can expect support staff to be used increasingly in both new and reconfigured roles, in many cases performing tasks previously considered to be the exclusive province of librarians. In addition to increased responsibility for the direct provision of information to patrons, support staff will assume increased supervisory responsibility, including the hiring, training and evaluation of staff; complex support roles in computer technology and applications; and an ever greater responsibility for cataloging, acquisition, document delivery, and interlibrary loan. It is likely that eventually support staff will be granted primary responsibility for the day-to-day operations of our libraries. Read more...